Struktur organisasi

Menurut BIAN Service Landscape, organisasi di Bank sebenarnya hanya terdiri dari 4 fungsi saja yaitu Product, Operation, Support dan Risk/Compliance. Contoh paling efektif saya temui mungkin hanya BRIS, dimana hanya terdiri dari 3 fungsi saja: Product, Operation/Support dan Compliance. Sekilas dari eTOM juga kurang lebih sama: Product, Operation dan Support (Enterprise Management)

Sebelum melangkah lebih jauh, ada sedikit salah kaprah mengenai istilah Director Operation dengan Director Support. Di beberapa perusahaan title Director Operation (COO) seringkali merefer ke Director Business Support (IT, Facility) atau juga bisa disebut Secretary. Sementara Di perusahaan lain sebutan Director Operation sebenarnya merefer kepada Product Operation e.g yang sering terjadi di Bank.

Mari kita masuk perbedaan besar antara organisasi di Bank dan organisasi di non bank.
Bank: CEO, Product Sales, Product Delivery, Product Risk
Non Bank: CEO, COO (running the business/product), CFO (support/corporate functions)

Di Bank, perusahaan yang sehari-hari bekerja dengan uang justru tidak memiliki fungsi keuangan yang kuat, dibandingkan dengan perusahaan non bank yang investasinya bukan atas uang. Untuk perusahaan non bank, untuk menjalankan bisnis juga dibagi menjadi dua bagian Sales/Product dan Delivery (Teknik/Engineering).

12 Jun 2020, Erick Thohir pangkas direksi Pertamina dari 11 menjadi 6 ref

Contoh Struktur Organisasi

BRIS: 1+4: 2 Product, IT/Operation/Finance, Compliance
BSM: 1+7: 3 Product, IT/Operation, Finance, RM, Compliance
BCA: 1+9: 4 product, IT, Finance, Compliance/RM, HCD, Legal
BNI: 1+10: 6 product, IT, Finance, RM, HCD
BTPN: 1+7: 3 product, Operation, Finance, RM, Compliance
BRI: 1+12: 7 product, IT/Operation, Finance, RM, HCD, Compliance
IPC: 1+6: 3 product, Finance, HCD, RM
IPC New: 1+4: 1 Product, Finance, HCD, RM: best one> CEO, COO, CFO, HR
SKK: 1+6: 4 Product, IT/HCD, Legal

Garuda, 1+6
1. CEO
2. COO
3. Operation: Teknik
4. Operation: Layanan
5. Product: Niaga/Cargo
6. Finance
7. HCD

Telkomsel, 1+7
1. CEO
2. CFO
3. Product: Sales
4. Product: Planning
5. Product: Marketing
6. Operation: Network
7. Operation: IT
8. HCD

Pertamina, 1+5
1. CEO
2. COO (Penunjang Bisnis): IT, Shared Services, Procurement, Asset Management
3. CFO: Accounting, Finance, RM
4. HCD
5. Product: Logistik Infrastruktur
6. Product: Pengembangan Investasi

Telkom, 1+8
1. CEO
2. CFO
3. Product: Consumer
4. Product: Network & IT
5. Product: Digital
6. Product: Portfolio
7. Product: Wholesale
8. COO: Enterprise & Business Services
9. HCD

SKK, 1+6
1. CEO
2. COO: IT, HCD
3. Product: Planning Supervision
4. Product: Operation Supervision
5. Product: Monetization Supervision
6. Product: Procurement Supervision
7. Legal

IPC, 1+7
1. CEO
2. Product: Commercial
3. Product/Operation: Technical, Construction, Machinery
4. Product/Operation: Operation Port
5. Finance CFO
6. HCD
7. RM

IPC New, 1+4
1. CEO
2. COO: Operation
3. CFO: Finance
4. HCD
5. Product: RM (Transformation, RM)

Struktur organisasi di bank pada umumnya di bagi 1+4, e.g BRIS
1. CEO
2. Product: Corporate
3. Product: Retail
4. COO: IT, Operation, Accounting, Finance, Network
5. Compliance: RM, Compliance, HCD

BSM, 1+7
1. CEO
2. Product: Retail
3. Product: Network
4. Product: Corporate
5. IT, Operation
6. Accounting, Finance
7. RM
8. Compliance, HCD

Bank Mandiri, 1+10
1. CEO
2. Product: Network
3. Product: Corporate
4. Product: Commercial
5. Product: Treasury
6. IT
7. Operation
8. Accounting, Finance
9. RM
10.Compliance, HCD
11. Gov Rel

Bank BRI, 1+12
1. CEO
2. Product: Micro
3. Product: SME
4. Product: SOE
5. Product: Consumer
6. Product: Corporate
7. Product: Treasury
8. Product: Network
9. IT, Operation
10. Finance
11. RM
12. HC
13. Compliance

Bank BTPN, 1+7
1. CEO
2. Product: Corporate
3. Product: Wholesale
4. Product: Treasury
5. Operation
6. RM
7. Compliance
8. Finance

BCA, 1+9
1. CEO
2. Product: Corporate
3. Product: Commercial
4. Product: Transactional
5. Product: Network
6. IT
7. Compliance, RM
8. SDM
9. Finance
10. Legal

BNI, 1+10
1 CEO, 6 Directur Product
8. IT
9. Finance
10. RM
11. HCD